Question 1

How do I learn how to trade?

Accepted Answer

Sign up and start practicing on a free $50,000 demo account. It mirrors real trading with the same charts, assets and payouts — only with virtual funds. A one-time onboarding tour walks you through every feature on your first login.

Question 2

What is the minimum deposit?

Accepted Answer

The minimum deposit is $5 in USDT (or any supported crypto). Daily deposit cap per account is $20,000. You can deposit again only after a previous pending deposit is completed, expired or cancelled.

Question 3

Which payment methods do you accept?

Accepted Answer

Quantex is crypto-only. We accept USDT (TRC20 / ERC20), BTC, ETH, BNB, LTC and TRX through our Plisio gateway. We do not accept bank cards, wire transfers or local payment processors.

Question 4

How long does a deposit stay open?

Accepted Answer

Every deposit invoice has a live countdown. You can keep the secure checkout open until the timer expires, or cancel the deposit at any time from your wallet. Once paid, on-chain confirmation typically credits your account within minutes.

Question 5

How long does a withdrawal take?

Accepted Answer

Withdrawals are processed within 24–48 hours after a manual security review. Funds are sent on-chain to the wallet address you provide. Minimum withdrawal is $10 and the daily withdrawal cap is $10,000 per account. KYC verification is required before your first withdrawal.

Question 6

Are there any deposit or withdrawal fees?

Accepted Answer

Quantex does not charge any deposit or withdrawal fees. Only standard blockchain network fees apply, and they are shown to you before you confirm.

Question 7

What are the trade limits?

Accepted Answer

Minimum trade is $1 and maximum trade is $1,000 per position. Payouts go up to 95% on winning trades. Trades use Higher / Lower direction on Forex, Crypto, Stocks and Commodities, with expiries from 5 seconds to 1 hour.

Question 8

How do deposit & welcome bonuses work?

Accepted Answer

Your first deposit qualifies for a welcome bonus, and additional deposits can earn tiered bonuses up to 70%. Bonuses carry a 20× turnover requirement on live trades. You can cancel an active bonus from your wallet — any unearned portion is deducted, your earned portion stays.

Question 9

How does the referral program work?

Accepted Answer

Share your referral code from the Bonuses page. When a referred user makes their first completed deposit, you earn a commission (10–40% depending on your VIP tier) credited instantly to your live balance. Self-referrals and duplicate accounts are not eligible.

Question 10

Do I need KYC?

Accepted Answer

KYC is required before your first withdrawal and for some high-value deposits. Upload your government ID and a selfie from the KYC page — most submissions are reviewed within 24 hours.

Question 11

Which countries does Quantex support?

Accepted Answer

30+ countries across Latin America (Brazil, Mexico, Argentina, Colombia, Chile, Peru), Southeast Asia (Indonesia, Philippines, Vietnam, Thailand, Malaysia), Africa (Nigeria, Kenya, South Africa, Ghana, Egypt), South Asia (India, Pakistan), Turkey, UAE and more.

Question 12

Can I trade on mobile?

Accepted Answer

Yes. Quantex is a mobile-first PWA — install it from your browser in one tap for offline charts, push notifications and biometric login. The same engine, charts and payouts as desktop.

Question 13

How do I contact support?

Accepted Answer

Open a ticket from the Support page inside the app, any time, in English. Our global team typically replies within a few hours. Account, deposit, withdrawal, KYC and trading questions are all handled there.

Question 14

Is my account safe?

Accepted Answer

Sensitive profile fields (KYC status, VIP tier, document number) are server-controlled and cannot be edited by users. All admin actions are audit-logged. We recommend enabling biometric login on mobile and never sharing your login link or one-time codes.

Frequently asked questions